Phone insurance

I am still waiting upon feedback with regards to the below...<br> Good day Ms. Pepler,<br> I trust that you are well.<br> Please be advised that I have attempted to make contact with you regarding your media complaint.<br> Firstly I would like to apologise for the inconvenience that was caused in this instance.<br> Please note that I have consulted with our insurance department to find out what the status is in regards to your insurance claim and they have advised that the insurance documents are outstanding hence the claim is still pending.<br> Please forward the documents to me and I will send it to the insurance division to process.<br> Please accept our sincere apologies for the inconvenience that was caused.<br> <br> <br> Kind Regards,<br> Marco Adonis <br> Online Specialist<br> <br> <br>