Phone in Repairs for 10 weeks.

Good day, I am a loyal customer to Autopage, this is my second complaint in a week. I have 3 contracts with them a Samsung S4, Blackberry Z3 and a Hauwei modem. On the second of April this year (02/04/2015), I sent in my phone for repairs. The consultant said it would take up to 8 weeks in repairs. 8 weeks passed, I went into the shop they said they don't know where my phone is. They made calls and it seemed like they were getting nowhere, so I left the shop, they took my number and promised to call, which they never did. On tuesday (09/06/2015) I called the store asking for my phone, the lady said I should hold she'll look for it, I did she came back said she can't find it. She said she'll call me back, but never did. Thing is I and my partner have been loyal to Autopage for 4 years now, the phone is currently up for an upgrade, my partner also wanted a new contract end April. Guess what no response on those either. Ooh and I thank God for that, because we would be stuck with Autopage for another two years. The service I've received from this company itsbthe worst thus far in my life and I can't wait till all my contracts expire...