Phone in for repairs and missing

I handed my Samsung Galaxy S4 in for repairs 2 months ago at Blue Route Autopage.<br> After a while I got a message saying to contact Ingram Micro to accept the quote ***. this was on 11 February.<br> They told me that they had not received the proper documentation to proceed with the repairs, although they were filled out in the store.<br> So the forms were filled out again and sent to an employee called Keegan, email [Email Removed]<br> There has been no word since. This was 25 days ago.<br> Blue Route Autopage is now closed, and my attempt at sending a complaint email to autopage via there website form has given me no reply as expected.<br> So is my phone lost, ******, in a box somewhere?<br> Why do I have to resort to posting this here when I send autopage an email regarding this matter last Thursday?