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Friedel B

1 reviews | Active since May 2015

14 May 2015, 16:02

PHONE CUT OFF 6 DAYS IN A ROW

I paid my cellphone account for April on 4 May 2015. On Thursday 7 May, Friday 8th May, Monday 11th May, Tuesday 12th May, Wednesday 13th May and Thursday 14th May respectively, one each and every day, my phone service got switched on by the staff and cut off again the next day by Autopage Cellular. Apparently, according to their system, my payment was incorrectly allocated to the end of May, which is not yet due, and therefore my April payment was in arrears and my phone cut off for this reason. Every day i had to drive there, sit for about an hour to get it sorted out just to have it happen again the next day. Today, in total exasperation, I paid my account again, for April, to have this nonsense come to an end. Who know what will happen tomorrow. It is tragic that this terrible service by Autopage Cellular continues. I am not interested in being their client any longer. <br>

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Replies (1)
Autopage
Autopage's reply15 May 2015, 11:50
Official
Hello friedel@brl,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage