Phone cut off
My account was moved from Nahua Mobile last year due to them closing down and selling their subscribers on Cell C to Autopage. Since then we did not get any bills and they did not take their money as they should have. Last week they send me an SMS with a huge amount outstanding that needed to be paid immediately. The fault was on their side and now my phone is cut off due to that. I am going to loose my benifits for this month and now have to pay all that at once. There is even a reconnection fee. I will pay the account, but don't think it is fair to me. I am going to loose my minutes,data and sms's now because of their mistake. I will not pay the reconnection fee and feel that I should be credited for the time that my phone is useless now and for the benefits that I am going to loose at the end of this month.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
