Phone brought in for repairs- Lost by branch

Our company brought in a Blackberry Z30 for repairs in June 2015 and given a ref number (The Autopage ref no: R409770) (Repairs Ref no: AUTO51256). <br> In June we went into the branch to enquire about the phone. The branch couldn't't find the phone & promised to investigate further. In July we called and they explained that there was a mix-up and our phone was sent to the wrong branch by the repairers. Then in September they said there was an IMEI number mix up that they needed to resolve and get back to us- they never did. In November the person dealing with our query was unavailable and the lady needed to start the search from scratch again. On the 22nd December we call and were told that the phone had been located and would be brought into the store the following day. Today (4th Jan 2016), the team leader Willy, who calls himself the branch manager, says the phone was recycled MONTHS EALRLIER. He forgets the countless attempts we made to pick up the phone! The worst level of incompetence ever! and terrible customer service. I am thoroughly disgusted by Autopage and this entire experience. Each time we called we were **** to by whomever picked up the phone at the time!!