1 reviews | Active since Jul 2011
Phone booked in for third time after 2 minutes use
I received my Z3 back 69 days after being booked in for the first time. The first time on 01/12/2014 after having the phone for 2 weeks.I get it back 24 days later and it breaks again after 15 minutes use. I receive the phone back again 07/02/2015 and it breaks down again during the initial setup.<br> After the phone broke the second time Autopage promised a replacement phone within 2 weeks. A promise they broke. They promised to drop off my phone as soon as it was through quality control. Another promise they broke. <br> I get the phone back for the third time and it fails in the first 2 minutes of use. It is obvious that the phone was not tested when it was sent in, not repaired and not tested before it's return. <br> <br> Every time the phone has been checked in for repairs I have constantly phone them for updates. Several promises have been made to get management to contact me, refund the money I have been charged for a handset I haven't had, etc. Not one promise has been kept. <br> The quality of service from Autopage is horrific. All their responses have been reactive and their couldn't care less attitude to resolving the issue is disgusting.<br> <br> I would advise taking your business elsewhere.
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We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
