Pay Back the Money

I closed my 20 year account with Autopage more than 6 months ago. Autopage owes me an amount of R589,55. When will I be refunded this amount? <br> I posted a query on your website to this effect and received a reference number: 843774. Not only did the relevant department not respond to my email, but they closed the inquiry as \resolved"without even getting back to me.<br> This query is not resolved and I want to know when you will be paying back the money.<br> Your service continues to sink to depths I never imagined were possible.<br> <br> """