1 reviews | Active since Feb 2015
PAY BACK MY MONEY.
In January I gave notice of cancellation on my 3 cellphone contracts which ended on 17th of Jan. the cancellation date being 28. Feb. <br> Also the debit order on Jan 2nd was for only one of the contracts. Days later I got a call, asking to deduct an amount of around R 1300, which is the normal amount for all contracts. I requested I statement which I was assured would be emailed. Still waiting...... Come Feb. 1st, they deducted 2 amounts for Jan and what seems like Dec as well. <br> I checked the cancellation dates at the same time, 2 have been done, one not. I left messages for accounts and the cancellation department to contact me. Neither did. <br> Contacting them PM on Monday I was informed that accounts do not take calls. (ONLY YOUR MONEY) <br> Between Nashua Mobile and the even more useless Autopage they have messed up the account details.<br> After words I again requested statements which Tshepisa assured me would be emailed. When, I have no idea. She also would not supply me with a reference no. <br> All calls are apparently recorded.<br> If it is as pathetic as there online statements I will never happen. As of now there system doesn't reflect December or January statements. <br>
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
