Pathetic service, *********** staff

On 7 February 2016 I requested that my cell phone bill be capped at a certain amount of minutes where after i can top-up with airtime as well as an additional 3gb of data to be loaded onto the contract monthly. The request was accepted and it was said that they will make the changes immediately. The beginning of the next month (March) the contract bill was still sky high due to out of bundle rates which are much more expensive, after another phone call we noticed that the consultant did not do anything on the contract, according to them ''she must have forgotten about it'' due to this incompetence my bill was just over R2500 instead of R950 as approved for the new changes. <br> On 14 March i phoned them once again where the next consultant also ''forgot'' to make the changes which lead to my bill being almost R3000 rand. <br> This is pathetic service from *********** consultants, no wonder companies complain about lost customers.