BM
Ben M

1 reviews | Active since Mar 2009

06 Oct 2015, 12:39

Pathetic \Service"/ incompetence"""

Autopage is selling their user-base and are no-longer interested in customers! I have contract that dates back to 1994! I cannot access the voicemail - it worked fine and one day it just does not connect after phoning 100. I went to Autopage @ Carnivall Mall. The attendant listened to my story for 10 minutes then abruptly got up and left - sent another one - I had to re-tell the story. Advice: \Reboot the phone and wait 24 Hrs"I engaged MTN on twitter - they promised a fix (\""escalated your query SMC/*** has been logged once resolved feedback will be given\"") Later only responded with \""Phone 173\"" - As if I have not been down that route. // So they were lying in the first instance? // Autopage says MTN (Network) is at fault - MTN via 173 say phone Autopage!! In the mean time I am losing business but that is OK because they still get paid - ***********s and all! <br> I have now Been nice and very civil for two weeks - Yes 2 weeks!!! <br> <br> Is this how you act when you are selling the user-base? Autopage is the pits! If they sell I no longer have a binding contract with new owners? Autopage users beware!!"""

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Replies (1)
Autopage
Autopage's reply07 Oct 2015, 10:25
Official
Hello Hawkeye,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage