Pathetic service from the call centre - shameful

Query<br> I called in at the beginning of the year to check when the contract was going to expire or end. The call centre agent advised in April 2015. I again called in around the middle of April to confirm that i want the contract to be cancelled. The new call centre agent advised that she can see notes as per my previous call but however the contract only ends in July 2015. So i requested a record of the January 2015 call, because i actually wrote down the date so i would not forget to call to cancel in time. The consultant advised that i must call back in two weeks for feed back while they go through the call and listen to what had been said to me by the consultant about the cancellation date. Because they dont call us we got to call them. So today i call back. And there the consultant firstly says that there is no record of my request after telling her the story twice. Then she makes me hold for about 10 - 15 mins and cuts the call. Then i called back Tsepo was rude and refused to make me speak to a senior and when i called back again the consultant sounded like a coloured guy refused to give me his name and he too cuts the call. So sad such pathetic service for such a large firm.