FV
Fransina V

1 reviews | Active since Sept 2013

04 Aug 2015, 11:06

Pathetic Service from Altech Autopage

Account/billing problem. My account was transferred to Altech Autopage without my consent from Nashua cellular when they were bought out by Altech. I have upgraded both my data lines during this time and on the 11 November 2014 I called in and I did request a soft limit to be put on my account and have an email to verify the process. \My limit"no longer exist and my data lines runs into thousands of rands monthly due to this fact. They do not email or notify me when the limit has been reached. It is not my first time that I have contacted their call centre but I have never in my life been so frustrated with no results. The call agents are rude and do not offer explanations I honestly think that nobody should use Altech Autopage and they should not be allowed to trade because how many other subscribers are sitting with the exact problem I am sitting with. I spoke to a call agent called Simphiwe today the 4th August 2015 and she was unapproachable and rude over the phone. I want my contract with them cancelled immediately."""

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Replies (1)
Autopage
Autopage's reply04 Aug 2015, 22:35
Official
Hello idevos,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage