Pathetic Service and Attitude

We went to buy-out the two contracts, held by Autopage on the 11th of Dec. We then queried whether or not that the settlement value would be the final dealings regarding these contracts. As per the staff, there would be no further deductions. On the 29th Jan there again was a deduction. We went to query what the deduction was for - It took her(same staff Member) 10mins to determine what the cost was for and at which time she was defensive, bolshie and raising her voice. She was abrupt and not allowing us to even finish what we were saying. She was continuously contradicting herself. She informed us that the settlement statement had an error on it and then told us that the company don't make errors. Etc.<br> This was a Device charge, which is the majority of what you are paying to buy-out a contract. However according to her, there was no device charge on the statement. If that is correct, what were we paying for in the first place.<br> <br> Ended up with flared tempers, no help whatsoever and frightfully sorry that we ever had to deal with Autopage in the first place. If she had said sorry there was a miscalculation on our part, been polite this would've been perfectly acceptable.