Pathetic Service

<p>I am totally unhappy with the service I have been receiving from Autopage with regards to my account which has been closed. From the time that cell number 071 ********** was blocked we used to receive monthly statements from you guys stating exactly what amount needs to be paid and this amount always included the arrears amount plus the new monthly instalment due which was paid timeously every single month around the 28th. There was always an issue with payments missing and payments not received and every time we had to provide proof thereof just like the e-mail below. Our last payment of a R1000 was made to you guys which reflects in your account according to Baleseng. What I find totally unacceptable is the fact that after making our last payment which was according to statements we received from you guys I am now being told that I have a further R3975.11 outstanding. Please and I have asked this question before can someone explain to me where does this amount derive from as no communication was ever sent to us nor telephonically communicated to us stating that over and above what we have paid there is still monies outstanding. Now I am being threatened with legal action if I do not pay these monies. Also when I tried to activate my number 071 ********** after paying the last instalment I was told by Autopage that due to the number being blocked and in arrears the number does not exist anymore and once again there was no communication from Autopage informing us that the number is no longer in use and also no one told us that although the account has been paid up that there is still an amount outstanding. It’s every time that I have to call in and make queries and follow up with what’s happening and every time it’s a different story. I would like a concise breakdown of every transaction on this account from the day I started paying the arrears amount as well as where does this R3975.11 come from because you guys were quick enough to cancel my number and the contract without informing me and now you tell me that I must pay the rest of the contract. So please tell me how do I pay for something that has been cancelled as well as paid up according to my records. You guys are quick to send out SMS’s and make phone calls when there is money outstanding but when we ask for proof and a breakdown of this we receive nothing but instead get threatened with legal action. I ask you where is the fairness in this as there is no customer service whatsoever from your side yet when you ask for proof of payment I gladly oblige so that you guys get can your records straight.</p> <p> </p> <p>So once again please sort this account out and provide me with proof of my breakdown and show me where this outstanding amount is coming from.</p> <p> </p> <p>I await your reply to my mail</p>