AH
Arne H

1 reviews | Active since Apr 2014

03 Feb 2015, 09:19

PATHETIC SERVICE!!!

After previous bad service of NO RESPONSE, (also as per previous Hello Peter complaints) I decided I had enough and ported to Vodacom on 9 January 2015. After porting I sent the following emails to Marco Adonis and Tshepo Mokoena, but with no response. Today a debit order of over R500 went off and the call centre is of no help because the account is not on my name and my boyfriend must phone, but he is at work and not able to phone during the day. My Autopage MTN line was switched off on 9 January, MTN even sent an sms to confirm this, yet I am being billed for airtime I didn't receive or use January??<br> <br> On Fri, Jan 30, 2015 at 9:20 AM:<br> <br> Good day<br> <br> Please check for me that my account is paid in full and deactivated<br> with Autopage. My account was in credit before I migrated to Vodacom<br> on 9 January 2015.<br> <br> Regards<br> Arn? van Heerden<br> <br> <br> On Tue, Feb 3, 2015 at 9:02 AM:<br> <br> Good day<br> <br> Please provide urgent feedback as there was a debit order of over R500 today and I have no explanation as to why!! My MTN line went dead on 9 January 2015 when I ported to Vodacom!!!!!!<br> <br> Poor service like this as well as you people not replying is why I left Autopage in the first place!!

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Replies (1)
Autopage
Autopage's reply03 Feb 2015, 11:27
Official
Hello Arnevh,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage