DJ
Deidre J

1 reviews | Active since Sept 2015

18 Sept 2015, 10:20

Pathetic Service

In August I renewed my contract with Autopage. I had planned to cancel my contract on the next upgrade date, but the package offered to me was affordable and therefore I decided to renew INSTEAD of cancel my contract. If I had known then what I know now, I would have stuck to my gut instinct and cancelled my contract. So after my renewal in August, my contract was allocated with the stipulated airtime, data etc. as per the contract.<br> Today I called to enquire why my airtime and data had not been allocated for September, I was informed that my line had been disconnected and was now a 'pay-as-you-go' line. ***!!! I don't think they know what they are doing themselves! Not to mention that before my august allocation, they managed to lose nearly half a gig of MY data, to which no-one can give me an answer. I really wished I hadn't renewed my contract, because now I have to sit with this pathetic service for at least the next 24 months.<br> Anyone waiting to take a contract with Autopage, PLEASE think carefully if you want this type of service!

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Replies (1)
Autopage
Autopage's reply21 Sept 2015, 13:31
Official
Hello Dee.Jay,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage