Pathetic service

I took out a top up contract that Autopage decided to upgrade to an open end contract without my consent no paperwork, so called migration form. In order to change it back to what I took out I need to complete the migration form to downscale. BUT it is too late to action this month only next month. Mpho escalated the complaint as the manager may not be called it is PROTOCOL. Now 17 days later no response the manager \knocks off"at 3pm. If anybody knows a way to contact a manager at Autopage please advise."""