PATHETIC SERVICE

Altech Autopage changed my Top Up contract to an open end contract, after 1 year on this package. I reported this 17 days ago, the turnaround time is about 7 working days they say. It has been escalated to a manager!!! I cannot ask to be put through to a manager, there is protocol, says Mpho of Autopage. Now even after escalation, and 3 days later the manager is still too busy to attend this matter. Today Customer Service is blaming upgrades and put me through to them, they seem to think it is the billing department who says definite NO, it is customer service. And they can see it was taken out as a top up contract, but will have to investigate. Have you ever experience such pathetic useless service, that you have to pay for?????