Pathetic Service

I recently took out a contract with Autopage but regret this due to the pathetic service I have received from Autopage. I have a contract with them which I have never received or signed as I am still waiting for this to be sent to me 4 months later. <br> My screen has since cracked and when I enquired about insurance I was told that they would get it backdated for me. 3 weeks later I finally get feedback that it was my responsibility to ensure that the phone was insured. I mentioned that this was probably stated in the contract which I have never received and signed. <br> I was then told that he would follow up on this and get back to me on Monday the 4th of May. A week later I am still waiting for feedback. This is very frustrating and a major inconvenience as all I want to know is whether Autopage is going to help me or not. Midrand is a far drive for me and I do not have the time to drive out there just to get an answer. At the same time I could have had my phone back from repairs now and this whole process has been delayed.<br> Your phones never get answered and all I want is feedback.I have also never signed a contract and want to look into possibility of cancelling my debit order.