Pathetic Service

My account has been soft locked for the 3rd time now even though my account is up to date via debit order.<br> i have to call in to get this unlocked and your call centre never answers the phone, i complained about this previously yet nothing has been done. I receive a response almost a month later stating that my log has been resolved....1 month later!!!!! It is absolutely ridiculous that i have to pay for a service which i dont get to use for up to 3 days in a month.<br> What would happen if i needed my phone in the event of an emergency????<br> I pay for a service and i expect your company to deliver, I dont receive anything for free so if you accept my money please deliver on your promises!!!!<br>