Pathetic service

in January I went into an Autopage store to cancel my contract. 3 months later - contract not cancelled and I am being billed. I called the call centre to find out what is happening, with the voice on the phone saying that they value my time, only to put me on hold for 32 minutes. <br> <br> The service, or lack thereof, has been shocking. And how ironic that they claim to value my time but keep me on hold for that length of time, And the in-store service - the chap confirmed that he had logged a service call to have the contract cancelled but the call centre has no record - note to all - ask for physical proof - a print out of sorts - or you will find yourself being billed for a service you are not using