TN
Taryn N

1 reviews | Active since Jun 2012

09 Apr 2015, 12:22

Pathetic Service

I have been experiencing pathetic service from you guys <br> <br> Firstly you guys haven't been debiting my account for 4 months which I have picked up and called you guys numerous times and gave you my banking details every time I called. I keep getting sms's saying that I need to pay a certain amount to avoid my subscription from been suspended. On the 30/03/2015 you have suspended my account for 4days. I have called you guys on the 31/03/2015 and was told by Potunia the credit controller that my account will be debited and my cellphone will be unblocked within an hour which didn't happen at all! On the 1st April I called again and spoke to another credit controller and was told that the account now looks okay and she has unblocked my phone<br> <br> I get another sms saying that I need to pay an outstanding amount to avoid suspension!! What the hell is going on?? Can you guys just not debit my account??<br> <br> How many times do you guys need me to call you and give you my banking details so you can debit my account?? I have never had such issues with Nashua Mobile! The biggest mistake they ever made was handing their customers over to you guys <br> <br> Your services are appalling<br>

0
Replies (1)
Autopage
Autopage's reply10 Apr 2015, 12:51
Official
Hello tarynnaidoo,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage