Pathetic service

My son's Apple 5c would not charge at all, took it to Altech Autopage Eastgate f on 17/1 for a warranty repair as still within the 1st year. It arrived at their repair centre on the 20/1. On the 6th February, I received a sms saying it has been sent it back to Eastgate. When I arrived at Eastgate, lo and behold, the phone still did not work, couldn't even switch it on. The job card stated that it was out of warranty. I called for the manager, Jenny and she checked her system only to show that the phone is still under warranty, couldn't understand why it was not repaired. After close scrutiny of the job card, I saw that they sent it to Vodacom (correct service provider is Cell C) and that's why it was not repaired. Jenny promised me she would fast track the repair (Don't think she bothered) Looked for Eastgate's number on the web which was invalid?? Eventually got the new number, but phone just rings, eventually they answered and I was informed that find my iPhone was still activated, even though we deactivated it in store. Now Simphiwe said he wold action it to Cell C, but again it was sent to Vodacom. It is now 5/3 and still no phone.