Pathetic Service!!!

I reported my handset ****** on Friday 19 February 2015. When I bought this handset it was valued at R9500 which is why it was insured for R10000. I've been trying to get a new handset under insurance for a whole week now but all I hear is \I'll call you back"... I'm still waiting for a call.<br> <br> I've spoken to 4 different people during the past week. Today I had to call in again and I was told that my claim has been approved and they will be replacing me with the very same handset. This Samsung Galaxy S4 is now valued at R6300. Why must I settle for a handset that has been discontinued"