pathetic everything

Before you think I am just rude I'll explain the story. The month in question I received a txt stating data is low then depleted, I went online to get more data without any luck after a few days I phoned for data which your call centre agent stated online is not working(USELESS I previously tried to change bank details which didn't work) he advised I had to wait for txt to say that data is activated, a few hours later I received a txt, happy days data again, ?3 days later another txt to say data is depleted (1GB in 3 days=***), so I phoned again to ask for another 1GB data and again I was advised to wait for txt which I did. At the end of the month I received a call from an autopage agent to ask if I am aware that my account is so high, I've told the above to the agent and she then told me that only 1GB was loaded to my account, but seemed that it was not active. after debit orders FAILED I paid EFT not knowing the amount, I looked at the bill ONLINE during the week and saw the only amount outstanding is the current months. GET IT together and activate my account NOW I sent POP yesterday to [Email Removed] at 1:40pm. sad that I have to use you for another 12 mnths