Pathetic Customer Service from CA Cellular holding

I am putting this complaint on behalf of my dad who bought a cellphone Samsung S6 from Altech Autopage Cresta store on Thursday 13 August 2015, which the cellphone was faulty and then he took the cellphone back to the store next day. The cellphone was booked in as an OBF and sent to the Sandton Branch where the cellphone will be accessed and sent to the Supplier for further investigations. He made a follow up yesterday and today and he still didn't receive any feedback. Lana keeps telling him she will call him back in 15 minutes but never does so. He has been calling her every time using his airtime for the follow ups. He wants nothing else but his refund,because the cellphone battery only last for a few hours and he could not access the Internet at all. This shows that this was a faulty cellphone and he does not want a new one because it comes from the same batch of cellphones.<br> <br> Lana is inconsiderate because she has no customer skills, she lies and says she will come back but never does. I want every one to know what pathetic service you are giving people. <br>