pathetic customer service

i was billed on the 5th April for R1699 instead of my normal 350 so my debit order bounced. I went into Autopage to enquire and do a manual payment for my account. I was told by Bracken city branch who assisted me to log the call on the 7th that they would pull the call from November or the paperwork that I agreed to pay that excess on my cell phone claim but I never did. It has now been almost 6 weeks... dozens of calsl....hours of holding on for answers...Gideon Malden and Inthiaz ...customer service managers and nothing!!!!<br> really your customer services sucks. ...to top it off while they Investigate this issue my phone has been cut....six weeks to investigate already and no response....how many months am I not going to have a phone!