Pathetic Customer service

I have been struggling for months to get some sort of feedback from Altech. The only thing clear is the incompetence of Altech call centre staff. I welcome the opportunity for management to listen to some/all the recordings! No further lame excuses or automatic messages or closed calls. Please advise as per the Consumer protection act (I prefer face to face consultation with a representative (should it be necessary) as previously explained I can no longer bare to speak to u're useless call centre agents), proof as to the excessive costs incurred monthly on my bill. <br> <br> This would include the date I receive monthly bundles, specific date it was exhausted/carried over etc. In- and out of bundle rate charged. Also I would require the necessary proof as to when I was advised as to the tariff increases that Cell C had (if any) and how this impacted on my bill (again as required by law).<br> <br> <br> I kept records of all my previous Nashua Mobile statements and from onset up until the last month I was charged R389 per month. It is only since Altech took over that I've been billed more ... Therefore I need the proof of charges ASAP. <br> <br> <br> <br>