Pathetic customer service

I have been trying for 3 weeks to get my itemised billing for July, August and September from Autopage. After phoning the customer care centre more than 8 times and always speaking to someone different, I am assured that it has been sent but yet I still have nothing. I have also been in to your Woodlands branch and even they couldn't get it right. Surely this is something that is owed to me on a monthly basis yet I have to go through this headache just to see what I owe and pay it!!! I lodged a complaint through your customer care email address and was promptly told that this query has been resolved, I can assure you it has not!!!!