PATHETIC CUSTOMER SERVICE

My husband renewed his contract for a laptop contract last year April Lenovo G500 which went faulty & returned for repairs which took nearly 2 months. It worked for a short while & returned it again in Aug/Sept 2014. Eventually they agreed to give a replacement which we have still not received. With several emails between Ingram Micro and Autopage to replace it. Johan Venter, Madelaine Viljoen and Maheshlyn Naidoo were all involved in these emails.<br> I have tried desperately to speak to them and can never get hold of them, they dont take calls according to the call centre. Not one of them contacted me to tell me what is happening. Emails have been going back and forth since December eventually we were told it was out of stock! They then agreed to replace it with a G5030 in Dec & that was apparently also out of stock. More emails on the 4th Feb saying to replace it with a G630. I wont hold my breath to see how that turns out!!!! But yet no one can indicate when the eta is - they cannot even tell the Kenilworth branch when it will arrive. I am really tired now and want an answer. Ive been a client for many years and this is the first really bad experience eva!