Passing the buck and no feedback

On 16th February I upgraded my husband and my contact. Tues the phones were delivered despite the wrong address being given courier by Autopage. On sunday morning Autopage was contacted to activate the new sim given to me with my new phone , but also to keep my existing sim card for my tablet keeping my same cell no. Iris assisted me - understood what was needed. I was told request would only be actioned on mon 23rd Feb taking 2 - 24 hrs to be activated..Mon morn 23rd I phoned - was told all was in order. After numerous phone calls on tues I was told all hiccups were sorted out. On 26th(9h30) I phoned spoke to Dianna as to why I'm not connected.Held on for 15 mins only to have phone put down on me. Phoned again spoke to Selina, then Thato. I was told that the SIM I received with my phone was not for my cell and that was the problem !!! Thato kept me hanging on while she spoke to the \picking department"who said that they would send a new sim to me overnight. At 1.15 I received an email saying \""Nano sim has been picked and approval for overnight delivery received.\""Then another email at 2.46 saying \""they have closed transcation for the y/e\"" !! I now cant get hold of her"""