AR
Adrian R

1 reviews | Active since Aug 2014

08 Sept 2015, 14:53

Paid Account but still blocked!

I am disgusted. Poor poor customer service!!!!! <br> Despite having made a full payment to NBS some collection company on behalf of Altech Autopage, my cellphone remains blocked. According to Crystal (from East London branch) there is no update to my account with Autopage and also no noted communication between NBA and Autopage. She tells me to contact NBA and have Leigh (consultant from NBA) sort this out or have her email a confirmation of completed payment in the form of a letter so autopage can send this through to their legal department.<br> <br> In other words, I am basically being informed to sort out the communication between these two companies. I have never experienced such bad service. I have been blocked on this Autopage contract in the first couple of months, after a high data charge because a requested mylimit was not loaded by an *********** staff member (Llwellyn from Canal Walk branch). Now that I have paid thousands up on this account over a year, I am told to sort it out myself. It is absolutely ridiculous. <br> <br> To top it off Altech Autopage sends me an invoice of over 3k today, despite having paid this account with NBA. <br> <br> I am deeply disgusted with this service.<br> <br> <br>

0
Replies (1)
Autopage
Autopage's reply09 Sept 2015, 11:58
Official
Hello Adrian S R,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage