package dispute

i logged a report on the 7th December 2015 and Altech Autopage responded on the 8th December 2015 via the Hello Peter Platform. the called the same day and said they are looking into the matter and will get back to me but almost a month later i still haven't received adequate feedback regarding my package dispute. <br> <br> below was my original report:<br> i took up my upgrade over the phone and to my knowledge i took up a top-up contract. my billing has been quite high and i was told it was because of my high data usage which i disputed as I'm on wi-fi 5days a week. i top-up my phone with over 1Gig of data every month and also top-up my airtime. i was recently told that my package is an open line contract which doesn't make sense to me as i don't recall this being told to me when i took the upgrade. I've asked Autopage to send me the recording so that i can confirm if what they are saying is true but they haven't.<br>