Overcharging and no communication

I signed 2 contracts both with free phones. Last year my bill suddenly increased, I discovered I was being charged for both phones. I contacted Autopage and it was rectified. My bill went up again, I am being charged for both phones. I submitted a complaint to Autopage on 16 October. To date, no call from Autopage but I received an email on 21 October saying that the Task is closed and asking me to submit documentation to say that the device was free. Seriously? My one contract was signed in December 2013, the other one was a renewal/upgrade signed in April 2014. If the device wasn't free why wasn't I charged from the start? The first lot of charges was months after my contracts were signed. Autopage I think you should find the person who sent me that snotty email and thank them. I have been with Autopage since 1999 and that email has made it easy for me to see that Autopage no longer values me as a client and after 16 years it is time for me to move on and take my business elsewhere.