GP
Godfrey P

1 reviews | Active since Jul 2012

01 Mar 2016, 13:08

Overcharging

I am very disappointed in Autopage service I have a contract on tel nr ***. It is a Cell Smartdata 2GB. For the last year and a half I have never exceeded my account. When my data are finish for the month I don`t go out of bundle. My understanding was that I pay for the 2GB data, and if I exceed, I will be notified. I took this contract out with Nashua Mobile and was always under the impression it is a capped 2GB.<br> My take is that any reasonable person would expect that once the 2 GB has been utilized, you would be notified if there are now charges. The history of this usage on *** indicates that only once in the past did it exceed the 2 GB, but with a small amount, although I have not seen it, as we were not receiving the detail account on a regular basis. However, I insist that the charges beyond 2 GB be reversed! I want cancelled this agreement to show my serious dissatisfaction with this. Instead of only being charged R129 per month, an additional charge of R2845 has been debited. <br> I hereby declare that Autopage do NOT have the authority to debit my bank account with R2845. The service I got from your consultants was pathetic, unprofessional and unhelpful. <br>

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