LK
Lamya K

1 reviews | Active since Oct 2015

13 Oct 2015, 15:51

Overcharged on contract

I have been billed for excessive data usage on my tablet for software updates that happened during the night on 30 August 2015. My contract was signed with Nashua but as a result of the takeover by Autopage I was automatically moved to Autopage. With Nashua I had a monthly limit and I was informed after the fact that with Autopage it is not possible. I am now being charged a bill of around R1100 compared to R299 which is my usual bill. My other problem is that on my package I have a free giganite bundle but the updates for some reason did not make use of this and was billed in rand value. This is really unacceptable and unfair. I have called the call centre who cannot assist and advised that I will have to pay.

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Replies (1)
Autopage
Autopage's reply13 Oct 2015, 16:16
Official
Hello Lamya Karriem,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,