Overcharged for a year / BIS service

I have been an Autopage customer for 20 years. I would like better service!!!<br> <br> Throughout the years Autopage has been fantastic, the last two years the service has really been disappointing.<br> <br> I upgraded a year ago from a BLACKBERRY to a SAMSUNG. When I upgraged I specifically asked for the BIS service to be removed from my account as it only applies to Blackberry. I had the same issue with my daughters upgrade and it took months for them to credit the charge.<br> <br> I have called and requested the BIS charges of R51.75 to be credited, now it is R51.75 x 12 months R517.50 which has been charged without permission. My last call I was PROMISED that it would now be credited to my account. I was extremely angry when my account arrived and I had a credit of R20.03!!!<br> <br> I called, was kept on hold, couldn't get through and I am now at my wits end.<br> <br> PLEASE deposit this amount IMMEDIATELY into my bank account for the service I cancelled and has been charged to my account every month for the last year.<br> <br> If this is what the service is going to be like after being a customer for 20 years, I question whether I still want to be a customer of Autopage.<br> <br> PE CLARK<br>