Overcharge on Contractual Agreement

From: Yvonne Chauke [Email Removed] <br> Sent: 15 October 2015 08:52 AM<br> To: Nithie Pillay<br> Cc: Zaheer Vallee<br> Subject: ***<br> Morning<br> This serves as confirmation on the upgrade recently done on the Samsung s6 on the MTN my choice 100 for R469.<br> regards<br> Yvonne Chauke <br> Retentions consultant<br> This is merely copied to show you the very first email and the date(15 Oct 2015), when this contract was offered to me by Yvonne Chauke of Autopage. This contract was further confirmed a day later with Lerato Dreyer, prior to my handset being received by myself. I was offered this contract with the Retention Manager approving this deal prior to acceptance whereby he was cc'd on the email. The contract that was offered to me clearly stated :-<br> 100mins ; 200sms &amp; 300meg data including handset for R469p.m.<br> Ever since 22 December I've made countless calls to Autopage to rectify this situation, and on 19 Jan 2016 a credit of R300 was passed to rectify 3months overcharge. Now in Jan and Feb 2016, I'm being overcharged once again for services that was offered to me as part of my contract(i.e. SMS and DATA), for which a Credit of R218.00 is still due to me. Rreference no. ***