KG
Kyle G

1 reviews | Active since Jun 2015

01 Jun 2015, 15:15

Overcharge on Contract

I am a customer who was moved from Nashua Mobile to Autopage due to the former's closure.<br> <br> When I was moved over I expected my contract to be transferred like for like, my contract been 100 free minutes plus 1 GB with Cell C through Nashua Mobile.<br> <br> Since the transfer I am paying more and more for my data usage and I have phoned the call centre three times and visited a branch of Autopage over the last few months to explain this.<br> <br> Today I was told I only receive 100mb of data, not a 1GB. I explained that that was not my conditions under Nashua Mobile. The consultant, Anele, was incredibly helpful, but said I must provide proof that I took out a contract that was inclusive of 1GB data a month.<br> <br> Surely they should have my records from the hand over. Feeling increasingly frustrated and ********** by this.

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Replies (1)
Autopage
Autopage's reply02 Jun 2015, 09:59
Official
Hello kyle86g,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage