1 reviews | Active since Feb 2015
overcharge on accounts
Good day<br> <br> I took out two contracts with nashua mobile, which has now been taken over by Altech Autopage,<br> <br> Contracts signed with nashua are for R379.00 a month on both contracts, so far you have charged me the following:<br> <br> Account 1<br> <br> 19/12/14 R 389.00 (R 10.00 overcharge)<br> 15/01/15 R 419.19 (R 40.19 overcharge)<br> 16/02/15 R 400.24 (R 21.24 overcharge)<br> Total overcharge R 71.43<br> <br> Account 2<br> <br> 19/12/14 R 389.00 (R 10.00 overcharge)<br> 15/01/15 R 379.41 (R 00.41 overcharge)<br> 16/02/15 R 373.27 (R 5.73 undercharge)<br> Total overcharge (R 4.68<br> <br> Await feedback and refund<br> <br> Regards<br> <br> Tried calling on the 17/02/15 - waited about 45 min with no response, sent above email on 17/02/15 no response till now, called 25/02/15 spoke to customer service was pushed around to accounts and back to customer service when i asked to speak to Manager, i was transferred to 6 different people before being put on hold for about 10 min with no answer. I had no problem while with Nashua as soon as i was taken over by Altech - now i am being overcharged.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
