Overbilled on capped account

I've logged numerous calls/emails and still Autopage are unable to provide me with the telephonic voice recording on entering into the contracts when I app**** for the 2G service . . . <br> <br> The Secunda Mall logged 3 x requests as well and still no reply<br> <br> Phones are all barred due to unpaid bill but AUTOPAGE are unable to sort out this billing<br> <br> I require the voice recording on the contracts to sort out this bill as I am on a budget and would never allow open accounts !