Over charged but ingore to be fixed

Hi Autopage, <br> Can someone from accounts please sort out my account where I have been <br> overcharged from October 2014 till today. <br> My cell number / account number can be received from me when in contact with dispute on account being over charged. <br> My account was upgraded in August 2014 and the sales lady said it will take <br> two months to be activated on my statement on which I agreed. <br> Since then it has never been corrected till today.<br> The store also placed a query last month via the online system to Head <br> Office and again today (21 January 2015) - Reference number 562263. <br> My account before the upgrade was in Total R 568.50 and the new upgrade in total must be R526.50. <br> I have been over charged by R42.00.<br> Every time I email services from Autopage and every time I get an email back to say case closed but nobody got back to me to sort this out - How can a case be closed if nothing was done about the issue in dispute ?<br> Please sort this out once and for all as the next complaint will be to the Ombudsman and then my lawyer to sort it out in court.<br> Kind regards, <br> Anton