over charge on a new contract and no response

Ive tried to sort this complaint out by telephone and email but to no avail - im just being ignored. <br> I would like to lay a formal complaint with Autopage regarding my account. I have made numerous inquiries concerning an incorrect deduction on my account and just get ignored. <br> <br> I was conned into a new contract which according to the recording was not to exceed R99 per month - now Im getting billed for far more than was the agreement. I was phoned by someone from Mobile Stores and now I also want the recording as I will take this matter further.