WN
WOUTER N

1 reviews | Active since Jun 2012

02 Dec 2015, 11:32

OVER BILLING

In February I upgraded my contract from a blackberry to a sony experia phone, but to avoid high charges on DATA i also took a 1 GIG data bundle contract. <br> Since then about 4 months they keep on billing me out of data rates and I receive a bill of over R 1000 to R 2000 a month which should be only around R 600.<br> <br> When you then try and get your money back then they are full of excuses. I finally after months of struggling got them to make a refund on my account only to be debited over R 1 600 again for November.<br> <br> Honestly does AUTOPAGE NOT KNOW HOW THEIR OWN CONTRACTS WORK.<br> IS THIS SOMETHING I SHOULD TAKE UP WITH A CONSUMER PROTECTION ACT BECAUSE THIS IS COMPLETE RIDICULOUS.<br> <br> IF I COULD I WOULD CANCEL MY CONTRACT IMMEDIATELY, THEY ARE COMPLETELY USELESS.<br> FYI CONTRACT IS ON MY WIFE'S NAME NOW ID *** and THE NUMBER IN QUESTION IS ***.<br>

0
Replies (1)
Autopage
Autopage's reply03 Dec 2015, 13:02
Official
Hello NOBODY1234,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,