Over billed Accounts and no Service delivery

I am sending this to address the unsatisfying and unprofessional manner in which this case is dealt with under these circumstances where financial implications towards a customer/client should be at highest of concern. As a service provider you are obligated to provide a service to the customer and also upholding the delivery of that service insuring client satisfaction, you have failed to do so. You have failed to provide a very concerned customer with simple information requested to validate the outstanding amount and to avoid any future incidents that may occur going forward. You have not contacted or addressed the clients concerns and client satisfaction is obviously not your priority.There have been multiple references assigned to this dispute and without any communication from Aoutopage, the calls have been closed not considering the client. A MONTH later after the first reported incident again with no communication from Aoutopage a URL request form had to be completed by the client, and again customer service at the lowest. Please address this as the account is sitting on R13000 for 2Gig 3g ****le !!!!! Rediculous !!! Nobody responds or resolves this !!! DO NOT INVOICE ME!!!