Over - Billed

Below is a copy of an email that I sent you (email [Email Removed] on the 22/01/2015 after receiving a statement from you. Yet response<br> <br> Good day sir/madam<br> <br> Yesterday I received the attached invoice and I wasn't happy about the figures I saw in it, regarding mobile number:***. According to my knowledge my contract is a top up for R199 p/m. Therefore I am expecting my total bill for this number to be as follows:<br> <br> Monthly Subscription R199.00<br> Once off Charges R 99.00<br> Total R298.00 (incl.)<br> <br> If I add my other number: *** for which I pay R99 per month (incl.), the figures should read as follows:<br> <br> Mobile number: *** R298 <br> Mobile number: *** R 99<br> Total due R397 (incl.)<br> <br> I haven't even started making calls with the phone but already overcharged. Yesterday (21/01/2015) I spoke to one of your consultants (Olwethu), he promised to get this matter resolved.<br> <br> I hope this email finds your urgent attention.<br> <br> Regards<br> Mdu