Over a Month for Feedback

I was a Happy Nashua Mobile Client and signed a new contract for a Modem in October 2014, at that stage Altech took over the data base, when signing the contract I signed for a limit on the modem. For months I paid the subscription then all of a sudden received a bill for R1705.00 I emailed a formal complaint on the 10/06/2015 allocated [Task 721338], the 19/06/2015 I received a email advising me the Task is Complete.<br> The query is not signed by someone so I dont know who to address my query with, I called on the 30/06/2015 spoke to Mel and she advised the task will take a further 7-14 days to completed so I waited, then called in on the 12/07/2015 was told Evans is dealing with my query and will come back to left message with Tshireletso, today the 14/07/2015 (a month and 2 days after original complaint lodged) and I have tried to contact a Manager or Team Leader more than 3 times and the call cuts on me.<br> <br> THIS IS RIDICULOUS THAT MY QUERY CANNOT BE ATTENDED TO - I WAS ADVISED ACCOUNT UP TO DATE NOW CORRECT THAT AND PUT MY LIMIT IN PLACE - DO NOT CONTACT ME ON MY CELL ONLY VIA EMAIL AS I WANT RECORD OF EVERYTHING