Over 15 calls made and more issues arise

I have been with autopage for over 10 years and this all started when I upgraded my phone in May 2015. <br> <br> I have called the call centre over 15 times in two months, visited stores over 5 times and still get told different things, and am still waiting for the issues to be resolved. <br> <br> First off, my contract changed to prepaid when I upgraded, so I could not make calls, send sms' or access the Internet. Then my contract data and data bundle were not loaded, and was charged for insurance which had been cancelled. The following month my contract data was loaded but not the bundle. I was also charged a device fee (which is included in my contract). And on top of this I get told I will not be refunded!! <br> <br> I am utterly disappointed and cannot believe they have managed to mess up one contract so badly in the space of 2 months. I will be getting a lawyer involved and will definitely not be upgrading with them again unless this is sorted out immediately!<br>