1 reviews | Active since Oct 2013
Outrages billing!
I took out a 3Gig data contract with a device for R199 per month in 13 February 2015. Migrated to a 5 gig on 20 May 2015. The billing is just totally incorrect! R394 was deducted from my account on 5 April for February (pro-rata) and March. Included in this was R99 for calls (on a DATA-ONLY DEVICE!!!) On the 6th May R199 was deducted for April (which is correct). On the 6th June R199 was paid for May which is also correct. Then I migrated to a 5Gig package and from thereon the nonsense started. R713.85 bill in June for a package that is supposed to cost R289! After phoning and asking for it to be corrected, they deducted R578.83 from my account on the 7th of July! Now a bill for July of R764.70 for the same R289 service. When will you stop with this **************** and get your accounts in order! The people at my local branch can't even help me and I have to call customer service myself!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
